• All of our Tools are backed with a 1 Year Warranty. Please contact us directly if you have any trouble with your tools. We only carry tools that we believe are top quality so if you find otherwise please don’t hesitate to reach out and we will work to make it right for you. Of course, certain tools are consumable and will wear out by design (i.e. Spudgers) and also misuse causing physical damage is not covered under our warranty.
• Every one of our Parts that we sell have been fully hand tested by our trained technicians. We know that despite being fully tested individually there may be warranty type issues with parts that either went undetected or somehow began after our testing. Our 1 year part warranty covers a part that is defective but is not physically damaged in any way. A replacement or refund will be sent for any defective part returned within 1 year. We work hard to be very transparent and honest with our RMA process to ensure you are very satisfied as our top priority.
• If you would simply like to return an item that is not needed, it must be in same condition and returned within 14 days of purchase. We will fully refund any returned item (not to include shipping costs).
•We currently offer Free Shipping in US on any total order over $500.
•Shipping charges depend on weight and distance from our warehouse in South Elgin, IL. Certain liquid Items must ship separately and can only be shipped via Ground services in US only.
•We ship out same day for any order received before 3pm CT Monday through Friday.